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Abstract

This study aims to know the relationship of service quality determinants which offered by Jordanian Mobile Phone Companies for maintaining clients satisfaction levels based on Jordanian universities employees were are of (23) university. To achieve study objectives, a number of hypotheses were designed to be tested through a number of statistical techniques were as: Means calculation, standards deviations, person, and simple regression. The study sample were consist of (200) member of all Jordanian universities, were as (100) faculty member and (100) employee. The study results show that all service quality determinants were as: Creditability, assurance, reliability, responsiveness, tangibility, and communication were totally influencing clients’ satisfaction levels based on services quality offered by Jordanian Mobile Phone companies. Based on study results, the researchers suggested a number of recommendations to improve the level of service quality were offered by Jordanian Mobile Phone companies to enlarge the level of clients’ satisfactions.