The impact of job stress and job satisfaction on employee performance: The case of the Software Companies in Palestine
Authors:
Article info
2021-03-04
2021-07-28
775 - 803
Keywords
- Job Satisfaction
- Emotional Intelligence
- Job stress
- employee performance
- software projects.
Abstract
Objective: This study aims to investigate the effects of job stress and job satisfaction on employee performance considering emotional intelligence as a mediating variable. The study focuses on the factors that affect job stress and job satisfaction such as interpersonal relationships, management support, the relations between management and employees, the function of the group, and work related to employees. Method: The data were collected using online questionnaires from participants working on software projects in Palestine. Based on a sample of 250 responses with a 62.5% effective response rate, and using partial least squares structural equation modeling. Result: The results confirm that the job satisfaction, job stress, and emotional intelligence is a key enabler of employee performance. Moreover, emotional intelligence mediates the relationship between job stress and employee performance. The results also confirm that job stress and job satisfaction are important factors affecting employee performance and productivity. Conclusion: This study contributes to the literature on performance management by addressing the role of emotional intelligence in improving employee performance and productivity.
Dweikat, nidal. (2023). The impact of job stress and job satisfaction on employee performance: The case of the Software Companies in Palestine. An-Najah University Journal for Research - B (Humanities), 37(4), 775–803. https://doi.org/10.35552/0247-037-004-007
[1] nidal Dweikat, “The impact of job stress and job satisfaction on employee performance: The case of the Software Companies in Palestine,” An-Najah University Journal for Research - B (Humanities), vol. 37, no. 4, pp. 775–803, Apr. 2023, doi: 10.35552/0247-037-004-007.
Dweikat, nidal. “The Impact of Job Stress and Job Satisfaction on Employee Performance: The Case of the Software Companies in Palestine.” An-Najah University Journal for Research - B (Humanities), vol. 37, no. 4, Apr. 2023, pp. 775–803. Crossref, https://doi.org/10.35552/0247-037-004-007.
1.Dweikat nidal. The impact of job stress and job satisfaction on employee performance: The case of the Software Companies in Palestine. An-Najah University Journal for Research - B (Humanities) [Internet]. 2023 Apr;37(4):775–803. Available from: http://dx.doi.org/10.35552/0247-037-004-007
Dweikat, nidal. “The Impact of Job Stress and Job Satisfaction on Employee Performance: The Case of the Software Companies in Palestine.” An-Najah University Journal for Research - B (Humanities) 37, no. 4 (April 2023): 775–803. https://doi.org/10.35552/0247-037-004-007.
أثر ضغوط العمل والرضا الوظيفي على أداء الموظف في قطاع شركات البرمجيات في فلسطين
المؤلفون:
معلومات المقال
2021-03-04
2021-07-28
775 - 803
الكلمات الإفتتاحية
- Job Satisfaction
- Emotional Intelligence
- Job stress
- employee performance
- software projects.
الملخص
يهدف هذا البحث إلى دراسة أثر الإجهاد الوظيفي والرضا الوظيفي على أداء الموظف، من خلال الذكاء العاطفي كمتغيرًا وسيطًا. حيث ركزت الدراسة على العوامل التي تؤثرعلى ضغوط العمل والرضا الوظيفي مثل العلاقات الشخصية، ودعم الإدارة، والعلاقات بين الإدارة والموظفين، ومجموعة العمل، والعمل المرتبط بالموظفين. تم جمع البيانات باستخدام مسح استبياني عبر الإنترنت من المشاركين العاملين في مشاريع شركات البرمجيات في فلسطين حيث شملت العينة على 250 إجابة بنسبة استجابة بلغت 62.5٪. تم تحليل البيانات باستخدام طريقة نمذجة المعادلات الهيكلية للمربعات الجزئية الصغرى. اكدت نتائج الدراسة أن الرضا الوظيفي والتوتر الوظيفي والذكاء العاطفي هي عوامل تمكين رئيسية لأداء الموظف. كما تشير النتائج ان الذكاء العاطفي يتوسط العلاقة بين ضغوط العمل وأداء الموظف. كما اكدت النتائج أيضًا أن ضغوط العمل والرضا الوظيفي من العوامل المهمة التي تؤثر على أداء الموظف وإنتاجيته. تسهم هذه الدراسة في اثراء أدبيات ادارة الأداء من خلال تناول دور الذكاء العاطفي في تحسين أداء الموظف وإنتاجيته.
Dweikat, nidal. (2023). The impact of job stress and job satisfaction on employee performance: The case of the Software Companies in Palestine. An-Najah University Journal for Research - B (Humanities), 37(4), 775–803. https://doi.org/10.35552/0247-037-004-007
[1] nidal Dweikat, “The impact of job stress and job satisfaction on employee performance: The case of the Software Companies in Palestine,” An-Najah University Journal for Research - B (Humanities), vol. 37, no. 4, pp. 775–803, Apr. 2023, doi: 10.35552/0247-037-004-007.
Dweikat, nidal. “The Impact of Job Stress and Job Satisfaction on Employee Performance: The Case of the Software Companies in Palestine.” An-Najah University Journal for Research - B (Humanities), vol. 37, no. 4, Apr. 2023, pp. 775–803. Crossref, https://doi.org/10.35552/0247-037-004-007.
1.Dweikat nidal. The impact of job stress and job satisfaction on employee performance: The case of the Software Companies in Palestine. An-Najah University Journal for Research - B (Humanities) [Internet]. 2023 Apr;37(4):775–803. Available from: http://dx.doi.org/10.35552/0247-037-004-007
Dweikat, nidal. “The Impact of Job Stress and Job Satisfaction on Employee Performance: The Case of the Software Companies in Palestine.” An-Najah University Journal for Research - B (Humanities) 37, no. 4 (April 2023): 775–803. https://doi.org/10.35552/0247-037-004-007.
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